![]() I remember Webroot being able to do something on their end that allowed us to keep our existing subscription's keycode and simply ADD the new subscription's days to it. When I've manually entered the number into the My Account section of the Webroot popup console window, I lost the remaining days on my existing subscription. That presents a problem because one of our other computers is my 88 year-old grandmother's and I'm not currently physically near where she lives and so I wouldn't be able to manually enter the code into her computer for at least another few weeks. In essence, only my computer did had the new keycode. First, the NEW keycode replaced the existing one on only the one computer in which I entered it into the the My Account section of the popup window that you referenced. I remember doing what you suggested last year and it cause two problems. We are using the current subscription on several computers that are located at different locations. Thanks for the quick response, but I think I wasn't clear enough.
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